Yur Cream Mask Collagen 100g

Shipping Policy

📍 Delivery Locations:
We currently ship within New Zealand and Australia.

🚚 Delivery Times:

2–4 business days
5–10 business days

All orders are processed within 1–2 business days. Delays may occur during peak periods or due to external postal disruptions.

💰 Shipping Costs:
New Zealand: $5.99
Free shipping on orders over $99.00 NZD (NZ)

📦 Tracking:
All orders include tracking. You’ll receive an email with tracking details once your order has shipped.

Returns & Exchanges

We want you to love your Yur products. If something’s not right, we’ll do our best to make it right.

🔄 Return Eligibility:
unused, unopened, and in their original packaging.
14 days of receiving your order.

❌ We cannot accept returns for:

🚨 Damaged or Incorrect Orders:
If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll replace the item or offer a refund.

💬 Contact Us for Returns:
Email: support@yur.co.nz

Include your order number and reason for return.

💳 Refunds:
Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed to your original payment method within 5–7 business days.

At Yur, exceptional care extends beyond skincare.

Our dedicated concierge team is available 24 hours a day, 7 days a week to assist with your inquiries—whether you need product guidance, order assistance, or personalised skincare recommendations.

📧 Email: support@yur.co.nz

📱 Instagram DM: @yur.co.nz